Support

We're a small team — we read every message and respond as quickly as we can, typically within 1–2 business days.

Quick links

FAQ

Answers to the most common questions about the app, purchases, and multiplayer.

Refunds

How to request a refund for an in-app purchase through Apple or Google.

Email support

Can't find your answer? Email us directly at [email protected].

Contact us

Email [email protected] with:

  • A description of the issue.
  • Which device and OS version you're using (e.g., iPhone 15, iOS 18.3).
  • If it's a purchase issue: the order number from Apple or Google.

Known issues

We maintain a list of known issues and ongoing fixes. Check the FAQ first — your issue may already have a solution or workaround documented there.

Purchase issues

If a theme pack you purchased is not unlocked in the app:

  1. Go to Settings → Restore Purchases in the app.
  2. Wait 30 seconds and restart the app.
  3. If the issue persists, email us with your Apple ID or Google account email and the name of the theme you purchased.

For refunds, see our Refund Policy.

Privacy and data

For data access, correction, or deletion requests, see our Privacy Policy §7–8 or email [email protected].